Shipping & Returns Policy
Shipping
All Aura Spa Reserve products are large-format, high-value items that ship via LTL (Less Than Truckload) freight carriers. Please review the following shipping guidelines carefully before placing your order.
Freight Delivery
- Standard Delivery: Curbside delivery is included with all orders. The freight carrier will deliver your item to the curb or end of your driveway.
- Inside Delivery & White Glove Service: Available upon request for an additional fee. Please contact us prior to ordering to arrange.
- Delivery Timeframes: Most orders ship within 5–10 business days. Transit times vary by location, typically 5–15 business days after shipment.
- Jobsite Delivery: We accommodate direct-to-jobsite freight delivery for contractors and builders. Contact us to coordinate logistics.
Freight Inspection
Upon delivery, please inspect your shipment carefully before signing the delivery receipt. If you notice any damage, note it on the delivery receipt and contact us within 48 hours at sales@auraspareserve.com or (520) 200-7012.
Returns
Return Eligibility
- Returns are accepted within 30 days of delivery for items in original, unused condition and original packaging.
- Custom or special-order items are non-refundable.
- Items showing signs of installation, use, or damage are not eligible for return.
Restocking Fee
All approved returns are subject to a 20% restocking fee. Return freight costs are the responsibility of the customer unless the return is due to a manufacturer defect or shipping damage.
How to Initiate a Return
To initiate a return, please contact us at sales@auraspareserve.com or call (520) 200-7012 within 30 days of delivery. Our team will provide a Return Merchandise Authorization (RMA) number and coordinate return freight logistics.
Questions?
For any shipping or returns questions, please visit our Contact page or email us directly at sales@auraspareserve.com.